19/01/2026 - Information Technology
AI has grabbed all the headlines, but automation is where we are seeing more real business benefits at the moment. If you do the same task over and over again, then ask yourself if it can be automated. Sometimes it is simple things - with small time savings - but this builds up over a long period. Automating the process now will improve your productivity and give you back time to spend on more productive work.
We are seeing more and more examples across our clients:
✅ Automating service requests - categorising and allocating them to the appropriate person based on set criteria.
✅ Automating order processing requests - creating internal production documents and invoicing.
✅ Automating purchase order processing - inputting invoices directly into your accounts system.
✅ Automating change processes - making sure that these are accurately done and documented.
The benefits and return on investment don't take long to appear:
☑️ Improved efficiency - process more rapidly so a quicker turnaround.
☑️ Improved productivity - with less time involvement from staff members.
☑️ Improved accuracy - by following a precise process you reduce the risk of human error.
Some of these make use of existing functionality within the applications you use every day. Others can be done using add-on tools - or custom-built using low-code solutions such as Power Automate.
AI is definitely going to also bring improvements, but don't overlook automation as a way to improve your business this year.
