Our fully trained service desk team work with Cambridge clients on a daily basis fixing issues and helping make things run smoothly. We tailor our support packages to suit your business needs. These fixed price monthly contracts include:
- On-site and remote support of servers, laptops and PCs
- Unlimited helpdesk support, with call logging systems via email, phone and desktop for your staff to report issues
- Real-time monitoring of servers and endpoint devices to allow us to anticipate and prevent problems
- Regular review meetings to discuss IT strategy and planning
- Patch management, ensuring your machines are always protected
It’s not just support we offer. We supply you with all the hardware, software and cloud services that you need to fulfil your IT needs at very competitive prices. Our engineers provide on-site or remote installation and maintenance services to suit you.
How we protect Cambridge businesses
4Cambridge have always placed a strong emphasis on protecting our clients, and the data they hold.
We work with Cambridge businesses to identify and review the cyber risks, then implement appropriate protection to mitigate those risks and keep you secure. 4Cambridge provide a managed service for our clients to improve their IT security and help them achieve
Cyber Essentials and Cyber Essentials Plus accreditations. We also assist with meeting other compliance requirements and standards, such as ISO27001 or the
Cyber Assessment Framework (CAF).
Our Endpoint Security Bundles give you the advanced security you need for your workstations within a single cost-effective detection and remediation solution. These Security Bundles include next generation antivirus with extended threat protection (XTP) based on the MITRE ATT&CK framework, DNS protection, and Ransomware protection, which link back to our Threat Hunting Action Centre, This combination makes up a full Endpoint Detection and Response (EDR) solution, which is managed and monitored by our team with support from Heimdal's 24/7 Security Operations Centre (SOC).
Email remains the most common source for cyber attacks. Our email security services filter out incoming spam and malware, removing most of the risks before they hit your inbox. And, with the rise of email spoofing and impersonation, our DMARC management validates your outgoing email and protects your domain (and your reputation).
How we help grow Cambridge businesses
4Cambridge work to give you a strong foundation from which to develop and grow your business. Getting the right technology in place - using Microsoft's Modern Work approach to make it easy for you to access and manage your data. Then we help you look at your internal processes, and where technology can help improve your procedures and workflows.
Helping understand your processes is key to then being able to see where we can save you time, optimise your systems, and use technology as a driver for growth. This can include automation, taking repetitive tasks that are currently done manually and getting them to happen automatically. Saving your team time, and allowing them to focus on what really matters to the business.
Taking advantage of Artificial Intelligence (AI) can also help accelerate business growth. For example, automating Teams meeting note-taking and producing action points. Reviewing your inbox to identify emails to prioritise and actions that need taking. Taking raw test data and analysing it. Generating content based on your existing documents and data. AI opens up a huge range of opportunities to rationalise your workload - and 4Cambridge help you identify and implement these.