4Cambridge are looking for a 2nd Line Support engineer to join our busy service desk team, providing remote and onsite support to our growing client base.
This is a hands on role, providing technical IT support to our clients across a diverse range of organisations. We’re after someone with excellent communication skills and a friendly, professional telephone manner. You’ll be handling incoming support incidents and requests, contributing to successful resolution within agreed SLAs.
At 4Cambridge our services are built around the Microsoft products and a good working knowledge of Microsoft systems is essential. This includes server environments with Active Directory, as well as knowledge of Microsoft 365 administration and cloud applications such as SharePoint and Exchange online. We’re looking for experience of working with helpdesk systems, remote monitoring and management tools and documentation systems. We would also expect an understanding of wider IT issues such as cyber security, network management and other business applications.
The role would suit someone with experience in a helpdesk environment, ideally within an MSP supporting multiple clients. Technical qualifications, such as Microsoft certifications or ITIL, would be an advantage. We’re looking for someone with a can-do attitude who will contribute to our ongoing success.
If you think you’ve got what it takes then we want to hear from you!
Experience in a service desk environment
Experience administering Microsoft 365
Strong analytical and problem-solving abilities
Microsoft 365 maintenance and management
Supporting Windows users remotely and on-site
Server and network support & management
4Cambridge are a dynamic IT support company looking to recruit a new Helpdesk Support Engineer, providing first class support to our growing client base. No specific technical IT knowledge is required, but an enthusiastic interest in IT is a must.
The role would ideally suit someone with an interest in IT looking for their first job, or someone currently doing first line support looking for opportunities to develop their skills. We believe in investing in our team, and we are keen to encourage everyone to develop and train to improve their skill set. You will be the first point of contact for helpdesk enquiries, so excellent communication skills and a customer orientated attitude are essential. Our clients like dealing with real people, and expect a high level of service. If you think you’ve got what it takes then we want to hear from you!
No specific requirements needed
An Interest in IT
Excellent communication skills
Opportunity to develop skills
Opportunity to train technical skills
Ideal first IT job
Apply for the role using this form, and we will be sure to get back to you.