4Cambridge are a dynamic IT support company looking to recruit a new Lead Helpdesk Engineer, providing first class support to our growing client base. Attitude is key, and an enthusiastic interest in technology is a must.
This is a hands on role, providing technical IT support to our clients across a diverse range of organisations. As well as providing great IT support, we want someone who will lead the helpdesk and ensure that we are delivering the excellent customer service our clients expect. This includes responsibility for the helpdesk work queues and meeting SLA targets, working closely with other engineers to progress issues through to a successful outcome.
At 4Cambridge our services are built around the Microsoft products and a good working knowledge of Microsoft systems is essential (in particular, knowledge of Office 365 administration and applications such as SharePoint and Exchange online). We’re looking for experience of working with helpdesk systems, remote monitoring and management tools and documentation systems. We would also expect an understanding of wider IT issues such as cyber security, network management and other business applications.
The role would suit someone with experience in a helpdesk environment, ideally within an MSP supporting multiple clients. Technical qualifications, such as Microsoft certifications or ITIL, would be an advantage. We’re looking for someone with a can-do attitude who will contribute to our ongoing success.
If you think you’ve got what it takes then we want to hear from you!
Previous helpdesk experience
Knowledge of Microsoft products
Excellent communication skills
Opportunity to develop technical skills
Improve and develop helpdesk processes
Ideal step up from a helpdesk role
Apply for the role using this form, and we will be sure to get back to you.